A certified service provider will schedule an appointment at a time that works for you.
Know the cost before you buy, so there are no surprises.
Service providers are prescreened and must complete a certification process to ensure they are qualified to install your new product.
Rest assured. Every purchase made using the Home Installation option is backed up by a Total Happiness Guarantee. Sign off only when you are completely satisfied with your work.
FAQ’s
What is included when I choose the Home Installation option?
You’ll receive a quality installation service from a certified professional technician.
How much will the Home Installation service cost?
The cost of service for each product is indicated on the product page.
How does the process work?
Once you purchase a product with Home Installation, we immediately notify our network of certified technicians. A local technician will be matched to your service order and will call you to schedule a service appointment within 24 hours after your product has shipped. Technicians will generally perform services between 8 am and 6 pm throughout the week.
Who is my technician?
We refer to the contractors who provide your installation service as “technicians”. They are prescreened and each technician must complete a certification process to ensure they are qualified to install your new product.
How can I contact someone about my installation?
You can contact the Home Installation customer support team via email ([email protected]) or give them a call at (629) 444-2894, 7 am – 5 pm PST M-F, closed Saturday and Sunday. They’re always happy to help!
Can I order home installation later?
Home installation is only available at the time of purchasing your Tuffy Product.
What is the cancellation policy?
Prior to scheduling service, you may cancel your order for a refund at any time. Once service is scheduled, the service order may be subject to a cancellation fee if cancelled with less than 24 hours’ notice, or if you cancel on multiple occasions.
For more information, please refer to our Division of Liability Policy.
How fast do the jobs get done?
Once the technician is at your home or office, the installation appointment usually takes between 1-2 hours.
How quickly can I expect installation services once I receive my product?
This depends on several factors. If you have scheduled installation on or the day after you received your product, the entire process can be completed in 1-2 business days after receiving the product.
How do I prepare for my service appointment?
In preparation for your appointment, confirm that your product has arrived as scheduled and appears ready for installation. Make sure a person 18 years or older is present for the entire service.
As a courtesy, and if applicable, please inform your technician of special parking requirements, such as any no parking days for street sweeping. Please secure any pets away from the service area, for both their safety and the technician’s safety.
What if my installation requires extra services or parts?
Occasionally, additional parts or service work are required for installation. This occurs in an estimated 10 percent or fewer of service appointments. If this happens during the service, your technician will let you know that additional work is required. You will also be notified and informed of the cost of the additional work, if any. You can then decide if you want to proceed with any additional service.
Disclaimer:
Tuffy does not directly offer home installation services. By selecting professional home installation, you are choosing to work directly with a 3rd party company, Buy It Installed®, who will become your point of contact subject to their terms and conditions.
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