Tuffy Limited Lifetime Warranty
At Tuffy Security Products, we take great pride in the durability of our products, which are designed to provide a lifetime of service. We stand firmly behind our products with a Limited Lifetime Warranty that covers defects in material and workmanship, excluding the coating, as long as they are used under normal conditions by the original purchaser.
This warranty is non-transferable and applies only to the original purchaser of the product.
Additionally, our aluminum products come with a one-year warranty from the date of purchase by the original owner.
Our warranty does not cover the following:
- Rusting, coating issues, or costs associated with installation, service, or downtime
- Material, labor, or parts needed for the repair or replacement of damage, malfunctions, or service failures resulting from abuse (such as fire or wreckage), misuse, neglect, or failure to adhere to the manufacturer’s instructions
- Repairs made or attempted by unauthorized individuals
- Any claims for incidental or consequential damages due to any warranty breaches
- Products used for unintended applications
- Products purchased from auction-style or bid-based websites, even if advertised as new or unopened (e.g., eBay, Facebook Marketplace, Craigslist)
- Closeout and open-box items purchased from third parties
- Special orders and custom products
Tuffy Security Products is only responsible for replacing or repairing materials that we determine to be defective, at our sole discretion. We cannot accept any additional liability beyond this. We expressly disclaim all other warranties, both express and implied, and do not provide any implied warranty of fitness for a particular purpose unless explicitly agreed to by Tuffy Security Products.
For warranty claims on any component parts or accessories, please contact Tuffy Customer Service at tuffyproducts.com. We will work with you to resolve the issue.
How to File a Warranty Claim
To file a warranty claim, please complete the warranty claim form on our website at tuffyproducts.com. Proof of purchase is required. Once your claim is received, our team will review and respond with next steps. Tuffy Security Products will determine, at its sole discretion, whether to repair or replace the defective product.