Tuffy Limited Warranty

At Tuffy Security Products, we take great pride in the durability of our products, which are designed to provide a lifetime of service. We stand firmly behind our products with a warranty that covers defects in material and workmanship, excluding the coating, as long as they are used under normal conditions.

Please note that products not manufactured by Tuffy Security Products, including certain component parts and accessories, are covered by their own manufacturers’ standard warranties rather than the Tuffy warranty. Additionally, our aluminum products come with a one-year warranty from the date of purchase by the original owner.

It is important to understand that our warranty does not extend to rusting, coating issues, costs associated with installation, service, or downtime. It also does not cover material, labor, or parts needed for the repair or replacement of damage, malfunctions, or service failures resulting from abuse (such as fire or wreckage), misuse, neglect, or failure to adhere to the manufacturer’s instructions. Furthermore, repairs made or attempted by unauthorized individuals and any claims for incidental or consequential damages due to any warranty breaches are not covered.

Tuffy Security Products is only responsible for replacing or repairing materials that we determine to be defective. We cannot accept any additional liability beyond this. Furthermore, we expressly disclaim all other warranties, both express and implied and do not provide any implied warranty of fitness for a particular purpose unless explicitly agreed to by Tuffy Security Products.

Please be aware that using our products for unintended applications will void all warranties, and we cannot assume liability for failures that result from such uses.

Our warranty does not extend to products purchased from auction-style or bid-based websites, even if they are advertised as new or unopened (e.g., eBay, Facebook Marketplace, Craigslist). Additionally, closeout and open-box items purchased from third parties are excluded from the warranty.

To file a warranty claim, please complete the form below. Proof of purchase is necessary. Kindly note that special orders and custom products are not covered under this Tuffy Warranty. Thank you for your understanding.